Shipping and Returns

SHIPPING

Mahliqa is currently delivering to all countries,  EXCEPT for the EU and Northern Ireland.

As of 13th December 2024, new General Product Safety Regulations (GPSR) came into play for products sold to the EU and NI.

For non-EU businesses, meeting the new GPSR requirements involves difficult and complicated challenges.

As a result, we have decided to cease all shipments to the  EU & NI.

Shipping within the UK for orders under £50 is 1st class Royal Mail delivery, to arrive within 2-4 days. Orders over £50 in value will be shipped by 48 hour Tracked and tracking number advised after the item has shipped.

Overseas shipping for orders under £50 is standard international airmail, which has a delivery estimate of 5 - 10 working days depending on the destination. Orders over the value of £50 will be send by international tracked delivery, with tracking number advised after the item has shipped.

PACKAGING

Every precaution is taken to ensure that the jewellery purchased arrives in perfect condition.

All the pieces come beautifully packaged in customised silver jewellery boxes with magnetic closure. The piece itself will be cushioned with wadding, and the box wrapped again in paper tissue. The envelope will of course be padded.

RETURNS & EXCHANGES

If you are unhappy with your purchase and it is unworn and in its original condition, a full refund will be available if it is returned within 7 days. After that time, it can be exchanged for another item.

For hygiene reasons, earrings will be non-returnable.

All bespoke/commission pieces will be non-returnable.

If the item is faulty, or broken or damaged when you receive it, you will of course be entitled to a full refund once the item has been returned.